Step 1 - Please enclose a copy of the proof of purchase where possible and ensure you keep a copy for your records.
Step 2 - Should you not have a copy of your proof of purchase, tick the space provided on the PDF form you download, and we will conduct a search for your IMEI number in our point of sale system.
Step 3 – Be aware that 'Liquid Ingression' or 'Physical Damage' on a warranty repair will incur a $45 assessment fee by the Telstra National Repair Centre and charged to the applicable mobile service on your bill provided in the mandatory field above. All units found with 'Liquid Ingression' or 'Physical Damage' are returned to Wireless Communications unrepaired. The unit is then sent for a non-Warranty quote free or charge.
Step 4 - If you are requesting a loan phone, please click here to download the Loan Phone Request Form, then print and complete the document, and return it with your handset and repair form.
Step 5 - Contact your Wireless Communications representative for collection or send the unit direct to:
6 Greenhill Road SA 5034